Store Policy
Customer Care
At Vela Gloria, we are dedicated to providing thoughtful, attentive customer care. Our team is here to assist with any enquiries regarding our products or your order.
Contact:
Email us at velagloriauk@gmail.com
We aim to respond within 24 hours (Monday–Friday)
Returns & Refunds
In accordance with UK consumer law, you have the right to cancel your order within 14 days of receiving your items.
To request a return, please contact us within this period. Items must be unused and returned in their original packaging. Refunds will be issued to the original payment method once the return has been received and inspected.
Please note: return postage costs are the responsibility of the customer unless the item is deemed as faulty.
Privacy & Security
Your privacy is important to us. We only collect personal information necessary to process orders and improve our services, in line with UK GDPR.
Your data is never sold or shared with third parties.
Our website is secured using SSL encryption, and all payments are processed via trusted, PCI-compliant payment providers.
For full details, please refer to our Privacy Policy.
Cookies
We use cookies to ensure our website functions correctly and to understand how visitors interact with our site. Non-essential cookies are used only with consent.
More information can be found in our Cookies Policy.
Payment Methods
When it comes to accepting payments on your website, it's important to choose a payment method that is secure, convenient, and easy to use. After all, your customers want to be able to pay for their purchases quickly and easily, without having to worry about the security of their personal and financial information.
At Vela Gloria, we understand the importance of providing a safe and reliable payment system for our customers.
That's why we have partnered with several trusted payment providers to offer a range of payment options to suit your needs.
We currently accept payments via :
Credit/Debit card (Visa, Mastercard, American Express),
Google Pay,
Apple Pay,
Clearpay (for buy now, pay later options)
All payments are processed securely through our payment gateway, which is fully PCI compliant and uses advanced encryption technology to protect your personal and financial information.
You can rest assured that your payment will be processed quickly, securely, and with the utmost care.
If you have any questions or concerns about our payment methods, please don't hesitate to get in touch with our customer support team.
We're always happy to help!
Wholesale Enquiries
We offer wholesale opportunities for selected Vela Gloria products.
For pricing, minimum order quantities, and customisation options, please contact:
velagloriauk@gmail.com
We aim to respond within two business days.